Reference

Your Rights and Our Legal Commitments

99acres operates under a clear legal framework so you always know what governs your account, your data and your transactions.

Jurisdiction-Dependent AccessData Privacy ProtectedAccount Terms Clearly StatedCookie Policy ExplainedContact Rights Honoured

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How Our Legal Terms Apply in India

99acres Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to 99acres services is subject to the laws of your local jurisdiction and is available only where local law permits. By opening an account, you confirm that you have read, understood and accepted these terms in full. Our privacy policy governs how we collect, store

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and process the personal data you share when you register or make a deposit. Payment data passed through UPI, Paytm or PhonePe is encrypted end-to-end and we do not store card or wallet credentials on our servers beyond what the payment processor requires. We retain account-level
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transaction records for the period mandated by applicable law, after which they are securely deleted. Any material change to these legal terms is communicated to you at your registered email address at least fourteen days before it takes effect, giving you time to raise a concern
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or close your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us for Policy and Legal Queries

If you have a question about your rights under these terms, want to request a copy of the data we hold on you, or need to dispute a charge processed via UPI…

Legal Email Send detailed legal queries or data-access requests to our compliance address. We log every submission with a reference number and follow up within two business days with a case update.

Live Chat — Policy Questions Our support agents are available around the clock via live chat. For legal matters they escalate to the compliance team the same day, so you are never left waiting for a routing decision.

Postal Correspondence For formal legal notices or documents requiring a physical address, post your correspondence to our registered address. Include your account ID and a return email so we can acknowledge receipt promptly.

ACCOUNT SECURITY PRACTICES

How 99acres Handles Data, Cookies and Account Safety

We apply layered security and transparent data practices across every part of your account, from the moment you register to each withdrawal verification.

Data Collection Scope

We collect only the data required to operate your account — name, contact details, payment method identifiers and session logs. We do not sell this data to third parties or use it for unrelated marketing without your explicit consent.

Cookie Policy

Our site uses strictly necessary cookies to keep your session active and, with your consent, analytics cookies to improve page performance. You can review and withdraw cookie consent at any time through the preference centre in your account settings.

Account Security Measures

Every account is protected by two-factor authentication available via SMS or authenticator app. Suspicious login attempts from a new device trigger an automatic hold and an email alert to your registered address before access is granted.

Data Retention Timeline

Transaction and identity records are held for the period prescribed by applicable Indian law and then permanently deleted. You can request a summary of your retained data at any time by contacting our compliance team by email.

Withdrawal Verification

Withdrawals to UPI or Paytm accounts go through identity verification matched to your registered account name. This step protects you against unauthorised withdrawals and usually completes within one business hour before funds are released.

Your Right to Request Changes

You may request correction, deletion or export of your personal data at any time. Submit your request to our legal email with your account ID, and we will process it in line with applicable data-protection law within thirty days.

Common Legal and Policy Questions from India

We have gathered the questions our account holders ask most often about legal terms, data rights and policy changes. If your question is not here, contact us through the channels listed on this page and our compliance team will respond within two business days.

Access depends entirely on local law and is available only where your local jurisdiction permits it. We encourage you to check the rules that apply in your state or territory before opening an account with us.

We collect your name, email address, mobile number and the payment identifiers associated with UPI, Paytm or PhonePe transactions. We do not collect data beyond what is necessary to operate and secure your account.

Yes. Email our compliance team with your account ID and a subject line reading 'Data Access Request'. We will compile and send a full export of your personal data within thirty days as required by applicable law.

Send a written request to our legal email address stating the specific fields you want corrected or removed. We process deletion requests within thirty days and confirm completion by email once the action is taken on our systems.

We send a notification to your registered email address at least fourteen days before any material change takes effect. The updated terms are also posted on this page with a clear effective date so you can compare them.

Payment data is encrypted during transit and not stored on our servers beyond the minimum required by the payment processor. We never retain full wallet credentials and UPI VPAs are stored only in hashed form against your account record.

Contact our compliance team via the legal email address listed on this page. If you are not satisfied with our response, you retain the right to approach the relevant data-protection or consumer-redressal authority in your jurisdiction.

Your Rights and Our Legal Commitments

Reach Us for Policy and Legal Queries

How 99acres Handles Data, Cookies and Account Safety

Data Collection Scope

Cookie Policy

Account Security Measures

Data Retention Timeline

Withdrawal Verification

Your Right to Request Changes

Common Legal and Policy Questions from India

01 Is 99acres available to me under Indian law?

02 What personal data does 99acres collect when I register?

03 Can I request a full copy of the data you hold on me?

04 How do I ask for my data to be corrected or deleted?

05 How will I know if the legal terms change?

06 What happens to my payment data processed via UPI or PhonePe?

07 Who do I contact if I believe my legal rights have been breached?

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