Reference

How 99acres Handles Your Personal Data

At 99acres, we are clear about what data we collect from you, why we collect it, and how we keep it secure across every interaction on our platform…

Data collected only as neededEncrypted account storageIndia-specific complianceNo third-party sale of your dataYour right to request deletion

Browse Lobby Read FAQ

What Data We Collect and Why

99acres Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on 99acres, we collect your name, email address, mobile number, and payment identifiers linked to UPI, Paytm, or PhonePe — only what is necessary to verify your identity and process transactions. We also log device identifiers, IP addresses, and session activity

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to detect unauthorised access and keep your account secure. Cookies and similar technologies record your preferences so the platform loads consistently on return visits. We do not collect data beyond what is required for these purposes, and we do not sell or rent your personal details
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to third parties. Your eligibility to use this platform depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove your personal data held by 99acres, our privacy team is available through the channels below.

Email Privacy Team Send your data access or deletion request to our dedicated privacy address. Include your registered mobile number so we can locate your account record quickly and respond without delay.

Live Chat Support Our in-platform chat is available around the clock. Raise a privacy concern directly and the agent will escalate it to the data team with a reference number for you to track.

Help Centre Form Submit a structured privacy request through the Help Centre form under Account Settings. This route is suited for correction requests where you need to attach supporting identity documents.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Every measure we apply to your data — from encryption in transit to periodic access reviews — is designed to keep your account information accurate, private, and under your control.

Encryption in Transit and at Rest

All data moving between your device and our servers travels over TLS encryption. Stored account records, including payment identifiers for UPI and Paytm, are encrypted at the database level so they cannot be read if accessed without authorisation.

Cookie Controls You Manage

We use strictly necessary cookies to keep your session active and preference cookies to remember your language and display settings. You can review and withdraw consent for non-essential cookies at any time from your account settings panel.

Data Retention Periods

Account data is retained for as long as your account remains active plus a mandatory period required by applicable Indian law. Once the retention window closes and no legal obligation exists, your records are permanently deleted from our systems.

Third-Party Sharing Policy

We share your data only with payment processors — such as PhonePe or Paytm gateways — and identity-verification partners where legally required. No personal data is sold, rented, or shared with advertising networks at any point.

Account Security Alerts

When a new device or location accesses your account, we send an immediate SMS alert to your registered Indian mobile number. You can flag an unrecognised login directly from that message to trigger an automatic session lock.

How to Request Data Changes

Submit a data correction or deletion request through the Help Centre or email. We verify your identity using the mobile number or UPI ID registered on your account before making any change, ensuring only you can alter your personal record.

Your Privacy Policy Questions Addressed

The questions below cover the situations India account holders ask us about most — from what data we hold to how long we keep it and what happens when you close your account. Each answer reflects the actual practice we follow on 99acres.

We collect your full name, email address, mobile number, and the payment identifier you link — such as a UPI handle or Paytm number. We also record your IP address and device type to protect your account from unauthorised access attempts.

No. We do not share your personal data with advertisers, data brokers, or marketing networks. Data is shared only with payment processors like PhonePe or Paytm and with identity-verification partners strictly as required by law.

After account closure we retain certain records for the period mandated by applicable Indian law, typically for tax and anti-fraud compliance. Once that period expires and no legal obligation remains, your data is permanently deleted from our databases.

Yes. Submit a data-access request through the Help Centre form or by emailing our privacy team. We will verify your identity using your registered mobile number and deliver a summary of your personal data within 7 working days.

Contact our privacy team via email or the Help Centre form, selecting 'Data Deletion' as the request type. After identity verification, we process deletions within 7 working days, subject to any statutory retention obligations under Indian law.

We use strictly necessary cookies for session management and optional preference cookies for display settings. You can withdraw consent for non-essential cookies at any time in Account Settings; strictly necessary cookies cannot be turned off as they keep your session secure.

We notify all active account holders by SMS and email before a material policy change takes effect. The updated policy is posted on this page with a revision date, and you can contact our privacy team with questions before the change applies to your account.

How 99acres Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Encryption in Transit and at Rest

Cookie Controls You Manage

Data Retention Periods

Third-Party Sharing Policy

Account Security Alerts

How to Request Data Changes

Your Privacy Policy Questions Addressed

01 What personal data does 99acres collect when I open an account?

02 Does 99acres share my data with advertisers or marketing companies?

03 How long does 99acres retain my account data after I close my account?

04 Can I request a copy of all the personal data 99acres holds about me?

05 How do I ask 99acres to delete my personal data?

06 What cookies does 99acres use and can I control them?

07 What happens to my data if 99acres updates this Privacy Policy?

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